Buildertrend’s communication management features
Customer Portal
Give clients direct access to their project with a unique login to a dashboard where they can track progress, send messages and sign contracts electronically.
File storage
Organize all photos, videos and documents in job-specific folders and share with relevant parties.
Messages
Quickly communicate with your team, subs and clients with direct messages in the app or by linking your existing email account.
Sub Portal
Invite your subs, trades and vendors to access Buildertrend for free so they can view the schedule, communicate and participate in the bidding process.
Why construction pros need Buildertrend’s communication management tools
Improve the homeowner experience
Give your clients access to their own personalized dashboard where they can keep an eye on the important details of their project and easily communicate with you when they need support.
Streamline communication
The communication options are limitless with Buildertrend. With multiple, easy-to-use tools, your team, subs and clients are kept in the loop throughout all aspects of the job.
Increase referrals
Create lasting relationships with your clients and subs by giving them a great experience – and they’ll be sure to pass your name on to friends and family.
Buildertrend’s communication software keeps projects running smoothly
100%
In-app communication with clients led to improved project results
1
Place for all photos, videos and files
4-6
Fewer weeks spent on every build
Upgrade your customer communication with these tips
8 tips to ensure a superior client experience
Looking to make a lasting impression with your construction customer service? Here’s what to keep in mind when creating high-quality client services.
podcast
Sep 14, 2021Ensuring customer satisfaction
Megan Montoya outlines ways her home building firm engages its customers using Buildertrend.
case study
Apr 21, 2022Vaughan + Co.: Outdoor living company benefits from construction file management
As they continue to expand, this team of home remodeling and outdoor living experts needed an organized, all-in-one solution.
Streamline your communication – and more – with Buildertrend
Software that calms the chaos in your business. Connect your team, subs and clients in one place – and seamlessly manage projects from anywhere.
Construction communication software FAQs
By giving your clients access to the Buildertrend Customer Portal, they’ll be kept in the loop throughout their job. The easiest way to create a great customer experience for your homeowners is to keep them informed and make them feel like they’re part of the process. The Customer Portal also provides convenience in the form of electronic signatures and online payments, so clients can keep jobs moving from the comfort of home.
Yes. From their desktop computer or mobile phone, your clients can access the Customer Portal and easily send messages directly to your team. They also have the ability to leave quick comments on files, photos, selections and other features if they have questions.
Yes. You have total control over what your clients, subs and team members can see and edit within their accounts.
Key features of construction communication software typically include customer support, messaging or chat functionality, document management, task management, scheduling, file storage, photo sharing and reporting tools. Some platforms may also include change orders, invoicing, blueprint viewing and real-time progress tracking.
Yes. Construction communication software platforms typically offer integrations with project management, scheduling and accounting software programs. This allows for a seamless workflow and better data sharing between applications. Buildertrend’s construction communication software connects to CRMs like HubSpot, Salesforce and Pipedrive, as well as financial solutions including QuickBooks, Xero and Gusto.